Courses / STOM - Service Transition & Operations Management
Most-enrolled flagship Live · online Placement-backed

STOM - Service Transition & Operations Management

Live, instructor-led training designed to get you hired, you pay only after placement.

★★★★★4.9 · 110 student reviews· 2,400+ careers launched across CareerCracker
Duration
68 Hours
Format
Live online
Timings
8:30–9:30 PM
Level
All graduates

// Why this track

A high-demand career that doesn't need coding

Every company running IT needs people to manage incidents, changes and operations. STOM puts you on that path, fast.

In constant demand

Service-management roles exist in every bank, IT firm and enterprise, stable, recession-resistant career paths.

Open to any graduate

No programming background needed. Ideal for non-technical grads and professionals switching into IT.

Clear growth ladder

Move from analyst to manager, incident, problem, change and transition roles up to ₹36 LPA.

// What you'll master

Skills that map to real job descriptions

Incident ManagementMajor Incident & bridge callsProblem Management & RCAChange & ReleaseService TransitionKnowledge & CMDBSLA / OLAITIL 4Stakeholder communicationReporting & dashboards

// Curriculum · 8 modules · 48 lessons

Built to mirror Day 1 on the job

Live sessions, real tickets and hands-on workflows, not theory dumps.

01Foundations of IT Service Management+

Understand how modern IT organizations deliver and run services, and the ITIL 4 framework behind every role.

  • ITIL 4 service value system & value chain
  • Key terms: services, value, utility & warranty
  • The four dimensions of service management
  • Service desk, ops, problem & change teams
  • ITIL guiding principles in practice
  • Where STOM roles sit in the org chart
Hands-on:Map a real company's IT support structure and identify each role.
02Incident Management+

Master the core discipline of restoring service fast, the foundation of every service-desk role.

  • The incident lifecycle, detection to closure
  • Impact vs urgency & priority matrix
  • Functional vs hierarchical escalation
  • SLAs, OLAs and underpinning contracts
  • Working live incident queues
  • User communication templates
Hands-on:Handle a queue of 20+ simulated tickets end-to-end against SLA targets.
03Major Incident Management+

Lead high-pressure outages, running the bridge call when critical services go down.

  • Declaring a major incident: criteria & triggers
  • Running the war room as Major Incident Manager
  • Roles: MIM, tech leads, comms lead
  • Executive communication cadence
  • Blameless post-incident reviews
  • Major-incident metrics & reporting
Hands-on:Lead a simulated P1 outage bridge call and produce the post-incident review.
04Problem Management & Root Cause Analysis+

Move from firefighting to permanent fixes, find why incidents happen and stop them recurring.

  • Reactive vs proactive problem management
  • RCA: 5 Whys, fishbone, Kepner-Tregoe
  • Known Error Database & workarounds
  • Linking incidents, problems & changes
  • Trend analysis for recurring issues
  • Problem records & workflow
Hands-on:Run an RCA on a recurring incident pattern and write the problem record.
05Change & Release Management+

Control how changes reach production safely, the skill set behind Change Manager roles.

  • Change types: standard, normal, emergency
  • Risk & impact assessment
  • Change Advisory Board (CAB) & approvals
  • Release & deployment planning
  • Freeze windows & schedule of change
  • Rollback & remediation planning
Hands-on:Take a change request through a mock CAB approval.
06Service Transition & Knowledge Management+

Move new services into live operation cleanly and capture the knowledge that keeps them running.

  • Transition planning & support
  • Configuration management & the CMDB
  • Service asset management
  • Knowledge management & the knowledge base
  • Early-life support & acceptance criteria
  • Project-to-operations handover
Hands-on:Build a knowledge-base article and a configuration-item record.
07Service Operations & Reporting+

Keep services healthy and prove it with the dashboards leadership relies on.

  • Event, access & request fulfilment
  • SLA / OLA tracking & breaches
  • Operational dashboards & KPIs
  • Continual Service Improvement register
  • Management reporting & reviews
  • Capacity & availability basics
Hands-on:Build an SLA dashboard and present a monthly service review.
08Tools, ServiceNow & Capstone+

Bring it together in the platform enterprises use, with a full end-to-end capstone.

  • ServiceNow navigation & ITSM modules
  • Configuring incident/problem/change flows
  • Building a ServiceNow report
  • Tool landscape: Jira SM, BMC Remedy
  • Capstone: incident → major → problem → change
  • Interview-ready portfolio walkthrough
Hands-on:Complete a capstone simulating a real incident-to-change lifecycle in ServiceNow.

// Tools you'll use

Hands-on with industry platforms

ServiceNowITIL 4Jira Service ManagementBMC RemedyCMDBDashboards & Reporting

// Where it leads

Roles you'll be ready for

Incident Manager₹8–14 LPA
Major Incident Manager₹12–20 LPA
Problem Manager₹10–18 LPA
Change Manager₹12–22 LPA
Service Transition Manager₹16–36 LPA
Service Operations Lead₹10–20 LPA

// Reviews

What our students say

From students who took this course.

“The Career Cracker team made sure I stayed on track till I got placed. I'm working at Tech Mahindra as a ServiceNow Process Consultant and earning 15.5 LPA.”

NK
Nisha K
Incident Manager · LTIMindtree
₹4 LPA
package

“Their pay-after-placement model gave me confidence to try. I’m now a Transition Manager at Hexaware with 17.3 LPA salary.”

KV
Karan V
Service Operations Lead · Capgemini
₹10 LPA
package

“This course didn’t just teach ITIL, it taught career strategy. I now work at LTIMindtree as a Problem Management Lead, earning 21.2 LPA.”

SD
Sneha D
Service Transition Manager · Tech Mahindra
₹7 LPA
package

“The STOM course helped me bridge my career gap and move into ITSM. I’m placed at Infosys as a Change Manager with a 14.9 LPA package.”

AC
Ankit C
Change Manager · HCLTech
₹4 LPA
package

// Transparent fees

Pay ₹15,000 to start. The rest, only after you're placed.

No lakhs upfront. Your placement fee applies only once you have a confirmed offer with a verified salary, and it's payable in instalments.

STEP 01

₹15,000

One-time onboarding fee to join your batch and access the portal. That's all you pay to begin.

STEP 02

₹0 during training

Learn, build and interview with full placement support, nothing more is due while you're job-hunting.

STEP 03

Pay after placement

Once you're hired with a verified salary, the placement fee applies, in instalments, scaled to your package.

// Questions, answered

Common questions

Do I need a coding or IT background?+
We start from the fundamentals, so prior experience isn't required. Some tracks are fully non-coding (like STOM and AML/KYC); others teach programming from the ground up. Share your background on the demo call and we'll confirm this course is the right fit.
What are the class timings?+
Live weekday evening sessions, roughly 8:30–9:30 PM IST, so you can attend alongside a job or college. Sessions are interactive, never just recordings.
What happens if I'm not placed?+
Placement support, referrals, interview scheduling and prep, continues until you hold an offer. And you only pay the placement fee after you've actually been hired.
How much is the total fee?+
You pay ₹15,000 to start. The remaining placement fee applies only after you're placed, is scaled to your salary bracket, and can be paid in instalments. Our team will walk you through the exact slab on your demo call.
Will I get a certificate?+
Yes, you receive a CareerCracker completion certificate, plus a portfolio of real service-management work to show employers.

Ready to start, and pay only after placement?

Book a free demo class, see exactly how we teach, and get your placement plan, before you pay anything beyond ₹15,000.

Book a free demo